FAQs

Packaging & Shipping

How are your artworks packaged?

All prints and artworks are packaged in plastic sleeves or tissue paper packed in a flat rigid mailer or cardboard box depending on the order.

Can you please use specific packaging for my order?

The type of packaging used will depend on the type of product included in the order. In order to deliver everything in a timely manner, unfortunately we cannot fulfil individual packaging requests.

How much is shipping?

Shipping is calculated at checkout. Prices depend on your location.

What shipping carriers do you use?

We use Australia Post Parcel Post with tracking.

Do you ship overseas?

Yes. We ship internationally with exception of some countries in which shipping is currently unavailable.

What countries are currently unavailable for shipping?

Generally, if we cannot send to your country, the country will not be displayed in the country selection during checkout.

How long will it take to get my order?

Orders are shipped out within 1 week after the order is placed. If you are based in Australia, your order will arrive in 3-10 business days after the package is sent out. Overseas deliveries can take anywhere from 7-30 business days depending on the destination.

Please note that depending on the postal service a holiday, with the destination country, these times may vary slightly and are a guide only.

Will my package be charged customs tax/duties?

If you are in EU, UK or other countries, your package may be subjected to custom charges upon arrival. Any charges that may incur once the package reaches the destination country must be paid by the recipient. We do not have control over these charges as policies vary by country. Please contact your local customs office if you have any further enquiries.